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Returns & Exchanges

Thank you for purchasing your footwear from NATCO. You have made an excellent choice. Please read this notice regarding our Policy on Returns and Exchanges before wearing your footwear.

  1. Always try on your new footwear indoors and wear them on carpeted or clean, smooth surfaced floors. NATCO WILL NOT EXCHANGE FOOTWEAR THAT HAVE VISIBLE SCUFFS ON THE UPPER, OR SOLES THAT SHOW THEY HAVE BEEN WORN OUTDOORS.
  2. You really should know within a few minutes, whether or not your footwear fits comfortably. Footwear tried on the carpet for longer than 20-30 minutes may cause the footwear to show wear and may not be accepted for return or exchange. Please be mindful of this fact.
  3. We will gladly accept the return or exchange of UNWORN / ‘LIKE NEW’ footwear within 30 days from the date of purchase.
  4. Please note that we are unable to resell worn footwear.
  5. Returns & Exchanges will not be accepted after 30 days. All footwear must be returned in the original box along with the Receipt, which is proof of purchase.
  6. Footwear can be exchanged or returned at any of the company’s Retail Outlets as long as the above conditions are met.
  7. MERCHANDISE MARKED “AS IS” OR “FINAL SALE” CANNOT BE RETURNED/EXCHANGED

FREE EXCHANGES:

  • Wrong Size?
  • Colour not what you expected?
  • Just don’t want it?

We understand that on a rare occasion, you may not be satisfied with the footwear you have purchased. We will grant a free exchange for footwear that is unworn and undamaged and presented for exchange with the receipt, within 30 days of purchase. We cannot guarantee that the replacement footwear will be in-stock. Comparable footwear will be offered as exchanges.

FULL REFUND:

  • Wrong Size?
  • Colour not what you expected?
  • Just don’t want it?

Again, we understand that you may not be 100% satisfied with your purchase and you may opt to have your money refunded or accept a Credit Voucher.

We will grant a full refund for footwear in unworn and undamaged condition in the original box and presented for refund, with the receipt, within 15 days of purchase.
ALL REFUNDS ARE ISSUED IN THE FORM OF OUR COMPANY’S CHEQUE.

MERCHANDISE CREDIT:

The company will also offer the customer the option of a Credit Voucher for the value of the refund.
The customer has 60 days to redeem the Credit Voucher for the company’s merchandise.

REFUNDS WITHOUT ORIGINAL RECEIPT:

In the event that the customer is unable to produce the original Purchase Receipt, refunds will be only made in the form of an even exchange or a Credit Voucher.
The footwear will be inspected to determine acceptance and qualification for even exchange or credit voucher.

The customer has 60 days to redeem the Credit Voucher for merchandise.


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